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Warranty Policy

 

*Warranties are non-transferable*

HOT SHOT AND PLOW TRUCK DRIVERS: WARRANTY IS 12 MONTH / 12,000 MILES.

PLEASE NOTE: IF YOU ARE INSTALLING A TRANSMISSION YOURSELF, IT IS YOUR RESPONSIBILITY TO HAVE THE TRANSMISSION COOLER FLUSHED BY A PROFESSIONAL PRIOR TO TRANSMISSION INSTALL. FAILURE TO DO SO, MAY RESULT IN CONTAMINATED FLUID AND OLD MATERIAL GETTING INTO THE NEW UNIT. 

POURING ATF THROUGH THE COOLER IS NOT SUFFICIENT ENOUGH. 

IT IS YOUR RESPONSIBILITY TO READ ANY LITERATURE THAT MAY COME WITH YOUR TRANSMISSION OR OTHER COMPONENT REGARDING ADDITIONAL STEPS THAT MUST BE TAKEN IN ORDER FOR A PROPER INSTALLATION & FUNCTION OF THE UNIT.

 

90 day limited workmanship warranty

90 day limited workmanship warranty will not cover broken cases or shafts of transmission. Abuse, misuse, or burn down due to operator error will void warranty. Any warranty work must be performed at Randy’s Transmissions in Tooele UT. It is the vehicle owner’s responsibility to ship transmission or vehicle to Randy’s location for any and all repairs needing to be performed. Any repairs to transmission not authorized by Randy’s Transmissions will void warranty and will not be covered by Randy’s Transmissions.

 

1 Year 12,000 mile limited warranty (Stage 3 & 4)

1 Year 12,000 mile limited warranty will not cover broken cases or shafts of transmission. Abuse, misuse, or burn down due to operator error will void warranty. Any warranty work must be performed at Randy’s Transmissions in Tooele UT. It is the vehicle owner’s responsibility to ship transmission or vehicle to Randy’s location for any and all repairs needing to be performed. Any repairs to transmission not authorized by Randy’s Transmissions will void warranty and will not be covered by Randy’s Transmissions.

 

2 Year unlimited mile limited warranty(Stage 1 & 2)

2 Year unlimited mile limited warranty will not cover broken cases or shafts of transmission. Abuse, misuse, or burn down due to operator error will void warranty. Any warranty work must be performed at Randy’s Transmissions in Tooele UT. It is the vehicle owner’s responsibility to ship transmission or vehicle to Randy’s location for any and all repairs needing to be performed. Any repairs to transmission not authorized by Randy’s Transmissions will void warranty and will not be covered by Randy’s Transmissions.

 

68RFE 1 Year 12,000 mile limited warranty (Stage 3 & 4)

68RFE 1 Year 12,000 mile limited warranty will not cover broken cases or shafts of transmission including the 4th clutch hub. Any tires larger than a 35” tire must have proper gearing or warranty will be voided. Vehicle owner is responsible for having proper transmission tuning as transmission failure due to lack of tuning or improper tuning will not be a covered failure. Abuse, misuse, or burn down due to operator error will void warranty. Any warranty work must be performed at Randy’s Transmissions in Tooele UT. It is the vehicle owner’s responsibility to ship transmission or vehicle to Randy’s location for any and all repairs needing to be performed. Any repairs to transmission not authorized by Randy’s Transmissions will void warranty and will not be covered by Randy’s Transmissions.

 

68RFE 2 Year unlimited mile limited warranty (Stage 1 & 2)

68RFE 2 Year unlimited mile limited warranty will not cover broken cases or shafts of transmission including the 4th clutch hub. Any tires larger than a 35” tire must have proper gearing or warranty will be voided. Vehicle owner is responsible for having proper transmission tuning as transmission failure due to lack of tuning or improper tuning will not be a covered failure. Abuse, misuse, or burn down due to operator error will void warranty. Any warranty work must be performed at Randy’s Transmissions in Tooele UT. It is the vehicle owner’s responsibility to ship transmission or vehicle to Randy’s location for any and all repairs needing to be performed. Any repairs to transmission not authorized by Randy’s Transmissions will void warranty and will not be covered by Randy’s Transmissions.

 

Appropriate gear ratios

  • For a 35" tire, minimum gearing is 3.73. Recommended is 4.10
  • For a 37" tire, minimum gearing is 4.10. Recommended is 4.30
  • For tires larger than that, you should be running a 4.56 ratio

 

Refresh Program

At Randy’s, we believe in long-term relationships, not just one-time transactions. That’s why our Refresh Program is here to support you even after your warranty expires. When your transmission needs a little TLC, we’ll give it a thorough rebuild at a fraction of the cost of a new unit. It’s our way of showing our commitment to your vehicle’s performance and your satisfaction. Please remember, this program is available only to the original owner and is non-transferable. With Randy’s, you’re not just buying a transmission; you’re investing in lasting peace of mind and continued excellence on the road.

Please note: The refresh program does not extend your warranty.