10 years ago when I started my company, I built it on the foundation of unsurpassed customer service. That still hasn't changed and never will. We are parts heavy in our builds and have some of the most experienced builders in the industry, but that doesn't exempt us from failures. We put out 50+ units a month and have a very low comeback rate. But things happen out of our control sometimes — it's how we handle the failures that separate us from the average shop. When people decide to trust us with their trucks and money; it's a huge deal for us and not something we take lightly!
"We had a customer that lives in Phoenix lose a transmission on a new rebuild, that's not something that happens to us very often. But it does happen. I get that everyone is terrified to talk about such things, but I tell it how it is — I believe in being real, I have nothing to hide. So last night about 10pm, I drove through the night on a 12 hour drive to get the customer taken care of. If you can't stand with your customers how can you expect them to stand with you?" ~Randy Reyes (June 2018)
This picture was taken in 2008 when I lost my job. It was do or die but with my wife, friends, and family supporting me - I decided to go into business for myself. I started in this neat little shed and a concrete driveway! I did all my own R&D, the car wash was my hot tank for transmission cases, and a 5 gallon bucket of solvent for internal parts - so began my journey of 18 hour days, 7 days a week, for over 7 years. And a shitload of blood, sweat, and tears that I paid the piper without a doubt.
So here is our new shop, with no investors or financial backers I pulled off what so many people said would never happen. and it was without a doubt one of the hardest things I have ever done in my life. I can't thank everyone enough for the support we have been given. We have had some pretty hard growing pains, but we are learning and adapting everyday - and working to be better than ever.
I am so excited for the future and can't wait to keep providing the same level of service we are known for, with the best crew anyone could ask for!